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SCC Holding Generational Customer Service Workshop

Posted by: Derek Nester May 7, 2010 in KNDY News Comments Off

For the first time in history, there are four generations in the workplace.

This means there also are four generations in the marketplace. Every member of each generation brings a distinct set of values, attitudes and behaviors with them.

Learn how to provide exceptional customer service by attending a Southeast Community College Business & Bagel workshop titled “Customer Service Across the Generations.”

The workshop will be held from noon to 1 p.m. Thursday, May 20, in Room 302 of SCC’s Continuing Education Center, 301 S. 68th St. Place, Lincoln. Lunch will be provided and is included in the workshop cost of just $29 per person.

To register, call SCC’s Continuing Education Division at 800-828-0072 or (402) 437-2700.

Diane Siefkes, training consultant for SCC’s Training Solutions, is the presenter.

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About Derek Nester

Derek Nester was born and raised in Blue Rapids, and graduated from Valley Heights High School in May of 2000. He attended Cowley College in Arkansas City and Johnson County Community College in Overland Park studying Journalism & Media Communication. After stops at KFRM and KCLY radio in Clay Center, he joined KNDY in 2002 as a board operator and play by play announcer. Derek is now responsible for the digital content of Dierking Communications, Inc. 6 radio stations. In 2005 Derek joined the staff of KCFX radio in Kansas City as a production assistant for the Kansas City Chiefs Radio Network, which airs on 69 radio stations across 9 Midwest states.

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